If you can see the IP address of the equipment from the Device List on the left column of the BTSClient, you may consider:
a). The BTS connected has a different Server_IP from the IP address of the host computer. Change one of them will fix this problem.
b), the BTSClient is not compatible with the BTS type connected. Update the BTSClient to a newer one.
If you cannot see any IP addresses, you should consider the hardware connection.
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